# Support

Source: https://gear.addicted.sh/support
Updated: 2026-10-02

A few checks for the most common problems. If you are still stuck, send us the
details.

## A reminder did not arrive.

In your iPhone or iPad notification settings, find Gear and check that
notifications are allowed. Check whether Focus or other notification
settings are silencing alerts.

Open the task and check its interval, last-done date, and reminder lead
time. For kilometre or hour tasks,
**Not enough data yet** means no projected reminder is
scheduled. Update mileage or sync Strava first. Gear schedules future
reminders; it does not replay missed alerts.

## The used distance looks wrong.

Check the item's current mileage in **Edit Item**, then check
**Odometer at last service, km** in the task's editor. Used
distance is the difference between those readings. When recording older work
with **Mark as Done**, enter the mileage from the service date.

## Strava has not updated.

Open Gear with an internet connection and pull down on the main item list.
Sync runs while you use the app, not continuously in the background.

In **Settings**, check the connected account. Edit the item to
confirm the linked gear or selected workout sports. If access has expired,
use **Connect Strava** again. For a temporary error, try later.

To enter mileage manually, choose **Not linked** in the item's
gear picker, or **Unlink and enter mileage manually** when
shown.

## Pro is not showing as active.

Open **Settings → Restore Purchases** with an internet
connection. Use the Apple Account that made the purchase. Check the
subscription in your Apple Account subscription settings. When Pro is active,
Gear also shows **Manage Subscription**.

## The assistant could not finish.

Confirm that Gear Pro is active and your connection works. For a
subscription-check error, try **Restore Purchases**. For a
temporary or request-limit error, wait before retrying.

If a photo cannot be read, try a clear, closer image of the item or label.
You can enter the details manually. Choosing a photo while creating an item
with Pro starts identification automatically.

## Records are missing on another device.

Sign in to the same Apple iCloud account on both devices. In Gear, check
**Settings → iCloud & Backup** for account availability,
sync progress or an error. Keep both devices online and allow time for
Apple’s background sync. Data remains locally available while offline.
**Restore Purchases** restores purchase access; use
**Restore Backup** for a saved Gear backup file. Export a backup
before troubleshooting. Avoid deleting the app as a troubleshooting step.

## Still need help?

Email [gear@addicted.sh](mailto:gear@addicted.sh). Include your
iPhone or iPad model, iOS or iPadOS version, Gear version, what you tried, and the exact error
message. A screenshot helps; remove personal details first. Never send
passwords or payment-card details.

For setup instructions, read the [Gear guide](https://gear.addicted.sh/docs).